KFU. Card publication. IMPLEMENTATION OF A CUSTOMER-ORIENTED APPROACH IN THE MANAGEMENT SYSTEM OF HOTEL INDUSTRY

KAZAN
FEDERAL UNIVERSITY

- RUS
- 中文
- ES

IMPLEMENTATION OF A CUSTOMER-ORIENTED APPROACH IN THE MANAGEMENT SYSTEM OF HOTEL INDUSTRY

Form of presentation

Conference proceedings in international journals and collections

Year of publication

2018

��

��

Authors, employees of KFU

Kulik Elena Nikolaevna, author

Nabieva Larisa Georgievna, author

Pavlova Adeliya Vadimovna, author

Khayrullina Albina Dzhavdatovna, author

Other authors

Perezhogina Olga Nikolaevna, author

Bibliographic description in the original language

Perezhogina O.N., Pavlova A.V. Khajrullina A.D., Kulik E.N., Nabieva L.G. //IMPLEMENTATION OF A CUSTOMER-ORIENTED APPROACH IN THE MANAGEMENT SYSTEM OF HOTEL INDUSTRY // GCPMED 2018 - International Scientific Conference «Global Challenges and Prospects of the Modern Economic – 2018 Published by Future Academy www.FutureAcademy.org.UK

Annotation

CPMED 2018 - International Scientific Conference ?Global Challenges and Prospects of the Modern Economic ? 2018 Published by Future Academy www.FutureAcademy.org.UK

Keywords

customer focus, competitive advantage, hotel business, services

The name of the journal

CPMED 2018 - International Scientific Conference ?Global Challenges and Prospects of the Modern Economic ? 2018 Published by Future Academy www.FutureAcademy.org.UK

URL

https://www.europeanproceedings.com/article/10.15405/epsbs.2019.03.160

Please use this ID to quote from or refer to the card

https://repository.kpfu.ru/eng/?p_id=193796&p_lang=2

Full metadata record

Field DC	Value	Language
dc.contributor.author	Kulik Elena Nikolaevna	ru_RU
dc.contributor.author	Nabieva Larisa Georgievna	ru_RU
dc.contributor.author	Pavlova Adeliya Vadimovna	ru_RU
dc.contributor.author	Khayrullina Albina Dzhavdatovna	ru_RU
dc.contributor.author	Perezhogina Olga Nikolaevna	ru_RU
dc.date.accessioned	2018-01-01T00:00:00Z	ru_RU
dc.date.available	2018-01-01T00:00:00Z	ru_RU
dc.date.issued	2018	ru_RU
dc.identifier.citation	Perezhogina O.N., Pavlova A.V. Khajrullina A.D., Kulik E.N., Nabieva L.G. //IMPLEMENTATION OF A CUSTOMER-ORIENTED APPROACH IN THE MANAGEMENT SYSTEM OF HOTEL INDUSTRY // GCPMED 2018 - International Scientific Conference «Global Challenges and Prospects of the Modern Economic – 2018 Published by Future Academy www.FutureAcademy.org.UK	ru_RU
dc.identifier.uri	https://repository.kpfu.ru/eng/?p_id=193796&p_lang=2	ru_RU
dc.description.abstract	CPMED 2018 - International Scientific Conference ?Global Challenges and Prospects of the Modern Economic ? 2018 Published by Future Academy www.FutureAcademy.org.UK	ru_RU
dc.description.abstract	In current conditions, the foundation of sustainable development of hospital facilities is the search for strategies and opportunities that will lead not to short-term results, but to the achievement of a high economic effect and increased competitiveness for a long period. The customer-oriented approach, improving the quality of services and meeting customer needs, is the most important competitive advantage in the face of fierce competition in the hospitality market, and it also provides an increase in the profitability of the organization. A customer-oriented approach should be considered as one of the most important factors in the management system of competitiveness, where a customer-oriented approach is aimed at meeting customer needs and competitiveness in the market as a whole. The contribution assesses the level of customer-orientation of hotel facilities as a necessary element of the effective implementation of a customer-oriented approach in the management system of hotel fa	ru_RU
dc.language.iso	ru	ru_RU
dc.subject	customer focus	ru_RU
dc.subject	competitive advantage	ru_RU
dc.subject	hotel business	ru_RU
dc.subject	services	ru_RU
dc.title	IMPLEMENTATION OF A CUSTOMER-ORIENTED APPROACH IN THE MANAGEMENT SYSTEM OF HOTEL INDUSTRY	ru_RU
dc.type	Conference proceedings in international journals and collections	ru_RU